Hi First post here as I am at my wits end. Want to speak to us? Yodel’s Customer Service number is 0344 755 0117. Number of inclusive HD channels depends on package. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you don’t have that in property the tech will install that and all the equipment. . We would like to show you a description here but the site won’t allow us. 43% of Yodel customers polled in the Citizens Advice survey reported that they had a problem with their last delivery. Do you agree with Yodel's 4-star rating? Check out what 487,613 people have written so far, and share your own experience. Once by WebChat and twice by phone I have been told a WiFi Pod has been ordered and that I should receive a text from Yodel about the delievery within 4-6 hours. Yodel uses the smart bar code system which allows individual items to be tracked at all points. No delivery from Yodel on 15-06-2022 07:30 Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. I would like to know if i can rearrange delivery or cancel the order. If VM tries to charge you, you can always post back on. Home delivery Yodel will email you with a code and tracking link once your order’s shipped. It's just that I'm stuck home now, waiting for the delivery without a. About your delivery. 3:41 PM · Jul 24, 2023. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. Today still no contact from yodel with a delivery time. We can certainly check this out for you but in order to do that I will need to confirm some information with you. 5 years agoWe would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. on 07-11-2022 18:44. Call Yodel . 25 stars. 5 and 1. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Firstly, head to our tracking page and check the date your parcel is due to be delivered. Return. So far, the order has been stolen by Yodel’s driver. The kit was due to be delivered on the 3rd. BlueLou. Some of our services offer a two-hour delivery window. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. We would like to show you a description here but the site won’t allow us. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. To date not had any communication from Virgin Media chasing return of equipment. Now they have shifted the package JD0002230630967367 to the depot and asked me to coll. on 02-12-2021 17:04. Take precautions. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). We would like to show you a description here but the site won’t allow us. I received it 2nd June due to Yodel delays. Dave. Returned to Virgin Media Returned My parcel's journey + 19/09/23 06:23. Clearly there has been a hiccup between VM & Yodel and I’m now left without. Get set up at virginmedia[###]/bbph. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. They'll then give you a receipt that allows you to track your package, so you know when we've got it back. I know in my heart that this is not your fault - but I am now tainted by the smell of Yodel when I think about having anything else delivered from you. Stay safe online. ago vc-10 Virgin Media deliver their routers via Yodel And now Yodel's delivery tracker is. Jump. Browse Virgin Media Virgin Media Community. Sign in . You can add up to 2 Mini boxes to watch and stream all around the home. Poor service Yodel, no delivery. Smartphone users received notifications claiming to be from Virgin Media UK regarding billing details. I got a confirmation email that the package was delivered at 14:13 but it never came! And I’ve been sitting in the front room waiting for the delivery at that time so it’s 100% the deliver per. Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. 15/09/23 11:24. Adam says: "The best thing you can do is actually look. Unfortunately we don't use the Openreach master sockets as they are BT only. To fix these issues, the recipient has to. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. YODEL. Virgin Mobile. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Stay safe online. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. Yodel strikes again. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. I don't work for Virgin Media. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. Browse Virgin Media Virgin Media Community. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. We would like to show you a description here but the site won’t allow us. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. I've been told by virgin Media yodel will be delivering it not royal mail - 5119005. Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always sai. Options. Browse Virgin Media Virgin Media Community. Then enter your email address, and click on email me my new label and follow the instructions. Global Media Limited Postal Address and Map for A. If you do have a two-hour window you will be notified by text and/or email on the delivery day. Hermes 1. We would like to show you a description here but the site won’t allow us. Amazon Logistics - 2. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Simply select the track your parcel link in the email and enter the code to get the latest update. Yodel has been named as the UK's worst parcels delivery firm for the second year running, with over half of its customers rating it as "bad" on a poll on. We would like to show you a description here but the site won’t allow us. Manage all your home and store deliveries in one place. Yodel returned to sender. But until Thursday evening, there is no delivery, no update, nothing. Same here no parcel and no text message. We would like to show you a description here but the site won’t allow us. I've been waiting on a new broadband hub being delivered via Yodel who have had it for 3 weeks now and failed to deliver it numerous times despite me confirming my address as correct - I've also left delivery instructions via Yodel chat to help the driver find my address even though the building is. So I was supposed to received a router and self install on the 26th. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Virgin Media. Hi, I received a text yesterday saying that Yodel will be in touch with a 2-hour time slot today. My parcel which was due to arrive on Friday 14th of July never arrived. Some of our services offer a two-hour delivery window. We would like to show you a description here but the site won’t allow us. Stream box and remote remain property of Virgin Media. Smart Send from Yodel Direct is our innovative new bulk parcel delivery. 42 (exc VAT), posting a parcel to your family, friends or customers through the Yodel network is easy and affordable. New customer to VM and all I’ve had is trouble so far. I have had a look into your service on our system and I can see you recently contacted our team regarding this. Phone. It is recommended to first raise the complaint in private (webchat, phone call, etc. Yodel tracker information was sent to us showing delivery on 15th. Opening times:We would like to show you a description here but the site won’t allow us. What to watch. My address is wrong on my receipt and I haven’t gotten a delivery tracking number or time slot from yodel for today. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. Latest Articles. 07480632098. I've been using a TP-Link AX72 for a while due to the WiFi being so poor on the Hub 4, but on the Hub 5 the speeds are pretty much like for like in the same rooms whether using the TP Link router or Hub 5 which is saying something. TJUE (Sala Octava) Caso B. So if you can nab a Hub 5 from Virgin it's well worth it. QuickStart, set up and connections. We can deliver your Quickstart pack within three working days of your order date for addresses on the UK mainland, or within four working days if you live in Northern Ireland. Re: Yodel (oh god, no) email when. . . Yodel has been named as the UK's worst parcels delivery firm for the second year running, with over half of its customers rating it as "bad" on a poll on. Compare TV, broadband and phone; Oomph bundles Re: Yodel (oh god, no) email when. We would like to show you a description here but the site won’t allow us. 5 years agoWe would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. Can someone please advise on the status of my delivery? Thanks KateWe would like to show you a description here but the site won’t allow us. 2 Kudos. . 00 EDT. I would be grateful for any advice on the best way to proceed. I've called the sales team and I think they're going to try to have it resolved today. Yodel failed to deliver. Do you have the isolation box in the apt it will be a white box with virgin media , ntl of telewest. I can't get through to Yodel to ask them to return it to VM. I was also - 5119005. We would like to show you a description here but the site won’t allow us. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. on 02-02-2023 09:43. 42 (exc VAT), posting a parcel to your family, friends or customers through the Yodel network is easy and affordable. 1 ACCEPTED SOLUTION. If the issue is not resolved, it may be worthwhile to raise the complaint on social media. Networking and WiFi. Our network is growing all the time. We would like to show you a description here but the site won’t allow us. When you download the Yodel Parcel. If not, highly recommend the TP-Link AX72. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. Thanks for posting, and a warm welcome to our Community Forums. Citizens advice found Hermes and Yodel performed the worst, scoring 1. Do you agree with Yodel's 4-star rating? Check out what 1,097,727 people have written so far, and share your own experience. DPD - 2. SpeedWe would like to show you a description here but the site won’t allow us. “@Vamps553 Unfortunately, once the handset leaves our warehouse and is with the courier we have no control over what happens with the handset. Find your nearest Yodel drop off or collection point. Thanks for your post and welcome to the community. Find your nearest Yodel drop off or collection point. Moved house, and my new self install broadband equipment supposed to be delivered today. Can’t find - 5402357. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. Entertain me; Broadband Deals. KF”“@frostyy13 Thanks for coming back to us @frostyy13, unfortunately you would need to speak to Yodel to arrange a new delivery date. According to our users’ reports and data collected between 31 March 2021 and 19 July 2022, the number has been reviewed Negatively by our users. How do I rearrange my parcel delivery? You may be able to reschedule your delivery to a different address, date or even arrange to collect from your local depot, whilst your parcel. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. How to collect a missed delivery; When we can't deliver; I think my mail is lost; Letters and parcels size guide; Redirection support; Restrictions and prohibitions; Customs information; Wrapping and packaging your mail; How to address your mail; Rubber Bands; Help with tracking. Virgin Mobile. We’re pretty good at it. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 17/05/23 11:45. For queries on delivery charges from online retailers please contact the retailer directly. Tesco Direct. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. However, the very first step is to try to resolve the issue directly with Yodel. Amazon Logistics - 2. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. We would like to show you a description here but the site won’t allow us. Networking and WiFi. Most QuickStart kits have just 6 cables, connectors and powerlines to. Keep track of your parcel deliveries, book returns, UK mail and manage Click & Collect orders with ease. We would like to show you a description here but the site won’t allow us. When he arrived home one day he noticed a note in the letterbox from Yodel. 14/09. If you are not able to rearrange during your delivery, you will need to wait for your. Security matters. Scroll down and click on create new label. Hermes and Yodel were named as two of the worst performing companies. and delivery tracking information. I was also - 5119005Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. Following a successful trial over the summer with very. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. countjac. Home Phone. Enter your parcel number on our tracking page to see if you are able to enter this information online. But they use Yodel, so the parcel never arrives and now you have no internet over. I call virgin and they have no idea about it being returned. 99 fee to receive her parcel, she. If your returns label just shows the Collect+ logo, please select Yodel. SpeedIf your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. Verified account Protected Tweets @; Suggested usersYodel returned to sender. Most QuickStart. We would like to show you a description here but the site won’t allow us. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. Find out what happens if you aren't in when our drivers attempt to make a Yodel. on 28-03-2023 08:11. So I was supposed to received a router and self install on the 26th. 7 million in fiscal 2021, up from £9. I tried to contact Yodel customer service. I contacted Virgin Team who said it could take 3-5 days - still nothing. Phone. I have never received the text and am still without pod. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. Have a delivered image sent directly to your device as soon as we have delivered your parcel. What have Yodel advised in regards to the delivery? Have they raised an investigation?. Networking and WiFi. My Yodel delivery of wifi box and router hasn't turned up today Mon 7th Nov - no indication of 2 hour delivery and I have no tracking number so can't contact Yodel. If you do have a two-hour window you will be notified by text and/or email on the delivery day. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. From £ 38 a month 18 month contract Check it out View FAQs > Virgin TV 360 Our Virgin TV 360 boxes are 4K and HDR-ready as standard. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. Virgin Media. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Welcome to our community forums and thank you for your first posts. Hey darkfinger, thank you for reaching out and a warm welcome to the community to answer your question Yodel will require a signature, if you aren't in they will try again 3 times each day. @Zach_R. Choose from thousands of independent stores and branches including Spar, Nisa & Costcutter. 4K compatible TV/device required to watch Ultra HD. i. . We will also take a photo of your parcel when we’ve left it in a safe. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. In some instances there may be a charge for the return label; this price is set by the Retailer. If you choose to have the equipment delivered to your. They are your "delivery partner". Another text came through saying my kit is on the way. Press Home and go to HelpJust come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. We would like to show you a description here but the site won’t allow us. Send. It was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. We would like to show you a description here but the site won’t allow us. And if they mess up - then that reflects on you because YM chooses to have them as their partner. on 13-01-2023 20:04. Mobile Your Account. And delivery of the item is 100% the responsibility of VM - it is not the responsibility of the OP to spend any time or effort in chasing up Yodel - they are not a partner of VM they are an inadequate delivery firm that VM choose to use specifically because they are cheap - CMs responsibility Wasted a day waiting for Yodel to deliver my quick start kit, no tracking number, no text message to give a 2 hr window. Choose the best option for your customers. My Virgin Media App. Having issues? We help you find out what is wrong. Find out what you’ll be able to manage for your type of appointment or order below. VirginMedia can you please help!!!! 0 Kudos. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. Yodel Delivery email. Switched On Families. Options. neilbz. Similar to other people. So Yodel basically asked me to be the middle man to help them confirm if VM has received the HUB 4 parcel. SpeedWe would like to show you a description here but the site won’t allow us. Global Media Limited A. Nothing came. Business broadband. BT charge up to £129 charge for faults inside of home boundary (including kit out of warranty). wonkydragon. Home Phone. We would like to show you a description here but the site won’t allow us. Any help? - 5120948I've been told by virgin Media yodel will be delivering it not royal mail - 5119005. We would like to show you a description here but the site won’t allow us. Stream from Virgin Media. Main menu; Bundles. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714You aren't alone, the same thing happened to me and several others this past week. We would like to show you a description here but the site won’t allow us. So I changed my delivery address to where I work but they couldn't find it yesterday despite no courier or uber eats driver ever having a problem. on 12-05-2023 19:08. Joining in. We would like to show you a description here but the site won’t allow us. Similar to other people. 20 You can use your Virgin TV box remote to control the volume function and turn your TV on and off. Compare TV, broadband and phone; Oomph bundlesWe would like to show you a description here but the site won’t allow us. Home delivery of your equipment is an additional £5. customer service had to reorder a new quick start. Sunday. My quick start package was due to arrive between 6:30pm - 8:30pm last night. However I only received the pre-contract but not any confirmation from Yodel. Hub 3 stuck at Yodel. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. When your parcel is on its way to you, our courier partners over at Yodel will send you an email or text message and will provide a 2-hour delivery window ETA. We can understand the inconvenience caused to your day and want to best help. Virgin Media Price Guides. Not available with other Virgin Media TV services. Scroll down and click on create new label. Free tracking and cover available as standard. Very. My Virgin Media App. Saturday. Thanks. Unfortunately I didn't received any package tracking number nor text with delivery details. Virgin Phone Switchover. The guy did say it would be a. Switched On Families. But if the box is truly lost, wouldn’t it be eas. I have sent you a private message regarding this. My Virgin Media App. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. Nothing turns up so I call VM and they say they’re having issues with delivery parter Yodel, whereby VM are issuing the order and Yodel are apparently saying they have no order/delivery on their end. With parcel deliveries starting from just £2. Xpect. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. Shop. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714A new Virgin Media Text Message Scam is going around in the United Kingdom. The number 07480 632098 has been looked up 4,600 times, leading to 24 user comments that have helped form a clearer picture. So I went outside my house no package, checked the neighbours. Networking and WiFi. Virgin Media - please listen. Virgin Media; My Virgin Media; Shop; Help;. Failing that you will need to contact Yodel. Hopefully they can reconnect the older hub for now. With parcel deliveries starting from just £2. We would like to show you a description here but the site won’t allow us. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714A new Virgin Media Text Message Scam is going around in the United Kingdom. Received my new - 5055353 We were excited to find that Virgin emailed us on 14th December to tell us that our order was dispatched and on the way for delivery on 15th as per the original order we placed in November Black Friday, booked a day off the phone didnt arrive. I’ve called Virgin Media and they have launched an investigation with Yodel. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. Track. Options. Disabled access. Speed No still no tracking number. Yodel offers a comprehensive UK returns services including collect from home and return via a local Yodel Store. Sign in . I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. It is not on any of the emails or texts sent to associated with the upgrade. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. I upgraded from 200 to 1GIG and expected a sb4 to arrive on the agreed date. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). Virgin Media. Options. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. I'm moving to a new house where the old owners had VM. " Based on this, I continued with the order and delivery was set 1st June. on 08-11-2022 12:42. On the VM app it says the order has been processed and dispatched but no tracking number. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. cheers We would like to show you a description here but the site won’t allow us. Unfortunately I didn't received any package tracking number nor text with delivery details. I was never contacted. Broadband for low income families. But surprise surprise, nothing. Router Not Delivered. To date not had any communication from Virgin Media chasing return of equipment. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. As you can see from the above, they don’t have any record of any parcels due for my address. Royal Mail - 2. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. I ordered a virgin bundle on 30/08, it is now 10/09 and I still haven’t received my delivery! Absolutely shocking service. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. Mobile Your Account. 35 votes, 12 comments. on 12-11-2022 20:05. (East Anglia) Limited (AP East Anglia, A P East Anglia)Realtime overview of issues and outages with all kinds of services. When you download the Yodel Parcel. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. . We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo.